Verzendbeleid
Shipping Policy
Free Shipping
We offer free shipping on all orders to European Union countries. No minimum order value is required.
Fulfillment & Dispatch
All orders are processed and dispatched within 1–2 business days from the date of purchase. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Estimated Delivery Times
| Country | Estimated Delivery |
|---|---|
| Estonia | 6–14 business days |
| Poland | 6–14 business days |
| Romania | 6–14 business days |
| Czech Republic | 6–14 business days |
| Germany, Netherlands, Belgium | 6–14 business days |
| France, Italy, Spain | 6–14 business days |
| Other EU countries | 6–14 business days |
Delivery times are estimates only and may vary due to your location, local carrier operations, public holidays, or circumstances beyond our control. These timeframes do not affect your statutory rights under EU consumer protection law.
Fulfillment Partner
In accordance with EU consumer protection regulations, please note that your order will be fulfilled and shipped by our trusted third-party logistics partner from their European facility. FlipWorld remains fully responsible for ensuring your order is delivered in accordance with your consumer rights.
Order Tracking
Once your order has been dispatched, you will receive a tracking link by email. If you have not received tracking information within 3 business days of placing your order, please contact us at letsflip@flipworld.store.
Damaged or Lost Shipments
Under EU consumer law, you are entitled to a remedy if your order arrives damaged or is lost in transit. If this occurs, please contact us immediately at letsflip@flipworld.store. We will investigate and resolve the issue promptly — this may include a replacement, re-shipment, or refund depending on the circumstances.
Your Right of Withdrawal
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. For orders already shipped, your right of withdrawal under the EU Consumer Rights Directive (14-day cooling-off period) applies and is governed by our [Return & Refund Policy].